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Below are our estimated delivery times to receiving your order. They include all production, packing, and handling times, and are based on the products you order, delivery address, and shipping speed. You will receive an estimated delivery date at checkout based on these conditions.

All our orders are shipped from Victoria, BC, Canada.

 

Delivery Notices

  • If you are in a rush or have a deadline for your order, we recommend selecting one of our UPS shipping methods for Canada and Continental USA. UPS has been experiencing fewer delays due to COVID-19
  • We are closed for the Good Friday Holiday Friday, April 2nd, 2021 and will reopen on Monday, April 5th, 2021 with regular business hours. Please expect a 1-2 business day delay in shipments. We thank you for your understanding.

 

Canada

  Standard Expedited Express
Standard Orders 6-10 Business Days 4-5 Business Days 3-4 Business Days
Custom Orders 7-12 Business Days 5-7 Business 4-6 Business Days
Cost $5 CAD $12 CAD $23 CAD

 

USA

  USPS Expedited Express
Standard Orders 7-12 Business Days 4-5 Business Days 3-4 Business Days
Custom Orders 8-14 Business Days 5-7 Business 4-6 Business Days
Cost $5 USD $10 USD $24 USD

 

Rest Of World

  Economy Priority
Standard Orders 6-10 Business Days 4-5 Business Days
Custom Orders 7-10 Business Days 5-7 Business

 

Returns

Return any item within 30 days of receiving your order. Explore our return policy page for more details.

 

FAQ's

  • What is your order cut-off time?

    Our order cut-off time is 2PM PST.

    Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

    For proof approvals: We require an approval by 2PM PST the next business day to stay on the timeline provided at checkout. We will update you of any timeline changes if your approval comes in later.

  • Do you ship world-wide?

    Yes, we ship world wide and our primary carrier is UPS.

    As we are located in Canada your commercial invoice for your order will be generated in Canadian Dollars (CAD) at the equivalent dollar value of your order placed in USD.

    The information entered into the shipping address at checkout will be used on the Commercial Invoice as well as any other shipping documents. We are unable to make any changes on these documents as well as any other order invoices as these are official documents.

    Please check with your country's guidelines to ensure that all required information is entered in the shipping address. This may include a VAT number, receiver name, phone number, email, etc.

  • Do I have to pay any taxes or duties?

    All ARTISAIRE shipments originate in Canada.

    Orders shipped to the United States under $800 USD are not charged additional duties and taxes.

    Orders between $800 USD and $2000 USD and shipped within North America will be covered under the North American Free Trade Agreement; these orders will not be subject to additional duty fees or taxes. Any order over $2000 in value, may be subject to additional import fees, this includes orders to the United States. Duties and taxes are the responsibility of the recipient - ARTISAIRE is not responsible for covering duties, taxes, brokerage or any import fees on orders over $2000 USD.

    NEW - International Shipments: As of September 01, 2020 ARTISAIRE is now covering a portion of the duties and taxes on all orders under $2000 USD. Your prepaid portion of duties and taxes will be collected with your shipping rate in checkout.

  • What happens if I refuse my package?

    We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at info@artisaire.com

    If you refuse your package without direction from us you will be responsible for any shipping charges.

  • I gave the wrong address, how do I fix this?

    If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

    After your order has been shipped we are unable to re-direct your package, and you will have to place another order.

  • Do you ship to P.O. boxes?

    Yes, we can ship to a P.O. box if that option with Canada Post populates at checkout. If shipping within Canada and a PO Box address is entered with UPS shipping selection, ARTISAIRE will ship your order with Canada Post. Your estimated delivery date may be subject to change.