Shipping Information
Your order is produced and shipped Monday - Friday.
We ship worldwide! Please place your items into your shopping cart and click the checkout button to see your personalized shipping rates. Shipping rates are calculated based on your location, and the weight of your order. All orders are shipped in one box to save costs and minimize our footprint, meaning the longest delivery commitment will be used for your order.
For orders with customized products, your delivery time will start after approval of your digital proof. You will receive your digital proof within one business day of placing your order, if you are in a rush, please check your inbox regularly.
Please note that once your order has moved into production, we are only able to upgrade the production time of your order until 9 am PST the following day your order was moved into production. After that time, we are only able to upgrade the shipping speed.
Canada & Continental US Shipping (Non-Customized Items)
| Product | Flat Rate | Express |
|---|---|---|
| Wax Seals | 3-5 Business Days | 2-4 Business Days |
| Wax Stamps | 3-5 Business Days | 2-4 Business Days |
| Sealing Wax & Miscellaneous | 3-5 Business Days | 2-3 Business Days |
| Cost | $5 (free on orders over $70) | $20 |
*Times are estimated to when you will receive your order, and include fulfillment times.
Canada & Continental US Shipping (Customized Items)
| Product | Flat Rate | Express |
|---|---|---|
| Wax Seals | 6-8 Business Days | 3-4 Business Days |
| Wax Stamps | 3-5 Business Days | 2-4 Business Days (No rush fee) |
| Cost | $5 (free on orders over $70) | $35 (includes $15 rush fee) |
*Times are estimated to when you will receive your order, and include production and fulfillment times.
Rest of World (FedEx)
| Product | Economy Shipping | Priority Shipping |
|---|---|---|
| Wax Seals | 7-10 Business Days | 4-9 Business Days |
| Wax Stamps | 7-10 Business Days | 4-9 Business Days |
| Sealing Wax & Miscellaneous | 7-10 Business Days | 4-9 Business Days |
| Cost | Calculated at Checkout | Calculated at Checkout |
*Times are estimated to when you will receive your order, and include production and fulfillment times
Where Is My Order Shipped From?
All orders are shipped from Victoria, BC, Canada.
We apologize, however we are not able to offer local pickup, as we do not operate a store front.
Duties, Taxes & Tariffs
Normally our clients are not charged any additional fees for orders crossing the United States border with our NAFTA agreement. However, due to increasingly strict customs inspections, sometimes our clients are sent an invoice for duties, taxes and tariffs. If there are any duties, or fees charged to you via UPS, please keep the receipt of the payment and contact our customer service at info@artisaire.com Overseas clients are responsible for any duties and taxes charged to them. Please note that we are currently keeping up with CETA, please include your Tax ID (if applicable) in the address portion of the checkout so that it is automatically included on your shipping documents.