Our order cut-off time is 2PM PST.

Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

For proof approvals: We require an approval by 2PM PST the next business day to stay on the timeline provided at checkout. We will update you of any timeline changes if your approval comes in later.

For most locations you will see an estimated delivery date at checkout. This is an estimate based on the items you are ordering, and your chosen shipping speed. This timeline takes into account weekends as items aren't made, shipped, or delivered on Saturdays or Sundays.

While we do provide a fair timeline for when you can expect your order, there is a chance for delays such as harsh weather, regulations, and order volume that could affect these timelines.

Yes, we ship worldwide. Our primary carrier is UPS.

As we are located in Canada your commercial invoice for your order will be generated in Canadian Dollars (CAD) at the equivalent dollar value of your order placed in USD.

The information entered into the shipping address at checkout will be used on the Commercial Invoice as well as any other shipping documents. We are unable to make any changes on these documents as well as any other order invoices as these are official documents.

Please check with your country's guidelines to ensure that all required information is entered in the shipping address. This may include a VAT number, receiver name, phone number, email, etc.

We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at info@artisaire.com

If you refuse your package without direction from us you will be responsible for any shipping charges.

If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

After your order has been shipped we are unable to re-direct your package, and you will have to place another order.

Unfortunately we are unable to ship to P.O. boxes at this time.

We ship our packages via UPS, if you are unable to receive items at your location we can ship to your local UPS access point where you will be able to pick up your package.