Frequently Asked Questions
Orders
Order Status
Returns & Exchanges
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Can I cancel/modify my order
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How do I check the status of my order
How long will it take for my order to arrive
My tracking info hasn't updated in a while
My package says delivered but I did not receive it
Missing/Damaged/Wrong Items
I am missing items, can you help?
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I received the wrong items, what do I do?
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I received a damaged item, what should I do?
Shipping & Delivery
Do you ship world-wide?
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How much does shipping cost?
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When will my order be shipped?
How long will it take for my order to arrive
My tracking info hasn't updated in a while
Do you ship to P.o. Boxes?
Can I use a freight forwarder?
Will I be charged duties or customs?
Where do my orders ship from?
Can I rush my order?
Products
Wax Seals
Are your wax seals mailable?
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Are your wax seals made with molds?
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Wax Stamps
How do I use my wax stamp?
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My sealing wax keeps sticking to my stamp
My wax stamp is making a very light impression
Can I clean my wax stamp?
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How are your wax stamps engraved?
Are your wax stamp handles interchangeable?
Sealing Wax
Is your sealing wax mailable?
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Is your sealing wax vegan?
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What does your sealing wax contain?
Can I use your sealing wax with a glue gun?
Accessories
My sealing wax Gun Is dripping
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My sealing wax won't melt in your sealing wax gun
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Can I use a converter with your sealing wax gun?
Payment, Promos, & Gift Cards
Payment Methods
What payment methods do you accept?
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Do you offer volume pricing?
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When am I charged for my order?
Do you charge sales tax?
How long does it take to receive a refund?
What currencies do you charge in?
Promotions & Sales
Can I combine my PRO pricing with your sales & promos?
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Do you offer free shipping?
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My promo code is not working at checkout
Gift Cards
Do you offer gift cards?
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Technical Difficulties
Website Issues
Is shopping on artisaire.com secure?
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I am getting a 404 error
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It won't let me login to my account
Account Issues
I need to reset my password
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can I change my email address?
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How do I unsubscribe from Artisaire emails?
Partnerships & Careers
Can I sell artisaire products?
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Can I create designs with artisaire?
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