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Frequently Asked Questions

Orders

Order Status

Returns & Exchanges

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Can I cancel/modify my order

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How do I check the status of my order

How long will it take for my order to arrive

My tracking info hasn't updated in a while

My package says delivered but I did not receive it

Missing/Damaged/Wrong Items

I am missing items, can you help?

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I received the wrong items, what do I do?

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I received a damaged item, what should I do?

Shipping & Delivery

Do you ship world-wide?

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How much does shipping cost?

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When will my order be shipped?

How long will it take for my order to arrive

My tracking info hasn't updated in a while

Do you ship to P.o. Boxes?

Can I use a freight forwarder?

Will I be charged duties or customs?

Where do my orders ship from?

Can I rush my order?

Products

Wax Seals

Are your wax seals mailable?

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Are your wax seals made with molds?

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Wax Stamps

How do I use my wax stamp?

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My sealing wax keeps sticking to my stamp

My wax stamp is making a very light impression

Can I clean my wax stamp?

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How are your wax stamps engraved?

Are your wax stamp handles interchangeable?

Sealing Wax

Is your sealing wax mailable?

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Is your sealing wax vegan?

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What does your sealing wax contain?

Can I use your sealing wax with a glue gun?

Accessories

My sealing wax Gun Is dripping

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My sealing wax won't melt in your sealing wax gun

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Can I use a converter with your sealing wax gun?

Payment, Promos, & Gift Cards

Payment Methods

What payment methods do you accept?

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Do you offer volume pricing?

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When am I charged for my order?

Do you charge sales tax?

How long does it take to receive a refund?

What currencies do you charge in?

Promotions & Sales

Can I combine my PRO pricing with your sales & promos?

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Do you offer free shipping?

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My promo code is not working at checkout

Gift Cards

Do you offer gift cards?

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Technical Difficulties

Website Issues

Is shopping on artisaire.com secure?

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I am getting a 404 error

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It won't let me login to my account

Account Issues

I need to reset my password

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can I change my email address?

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How do I unsubscribe from Artisaire emails?

Partnerships & Careers

Can I sell artisaire products?

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Can I create designs with artisaire?

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do you have an affiliate program?