Shipping & Production Times

Orders Without Customized Items

Canada & Continental USA (non-customized)

Product	USPS (USA Only)	Standard (Canada Only)	Expedited	Express
Wax Seals	8-12 Business Days	7-10 Business Days	5 Business Days	4 Business Days
Wax Stamps	8-12 Business Days	7-10 Business Days	5 Business Days	4 Business Days
Sealing Wax & Misc.	7-11 Business Days	6-9 Business Days	4 Business Days	3 Business Days
Cost	Calculated At Checkout	Calculated At Checkout	Calculated At Checkout	Calculated At Checkout

Rest Of World (non-customized)

Product	Economy	Priority
Wax Seals	7-10 Business Days	6-8 Business Days
Wax Stamps	7-10 Business Days	6-8 Business Days
Sealing Wax & Misc.	6-9 Business Days	5-7 Business Days
Cost	Calculated At Checkout	Calculated At Checkout

Orders With Customized Items

Canada & Continental USA (with customized items)

Product	USPS (USA Only)	Standard (Canada Only)	Expedited	Express
Wax Seals	10-14 Business Days	9-12 Business Days	7 Business Days	6 Business Days
Wax Stamps	8-12 Business Days	7-10 Business Days	5 Business Days	4 Business Days
Cost	Calculated At Checkout	Calculated At Checkout	Calculated At Checkout	Calculated At Checkout

Rest of World (with customized items)

Product	Economy	Priority
Wax Seals	7-10 Business Days	6-8 Business Days
Wax Stamps	7-10 Business Days	6-8 Business Days
Cost	Calculated At Checkout	Calculated At Checkout

FAQ's

What are your order cut-off times?

Our order cut-off time is 2PM PST.

Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

For proof approvals: We require an approval by 2PM PST the next business day to stay on the timeline provided at checkout. We will update you of any timeline changes if your approval comes in later.

Do you ship world-wide?

Yes, we ship world wide and our primary carrier is UPS.

As we are located in Canada your commercial invoice for your order will be generated in Canadian Dollars (CAD) at the equivalent dollar value of your order placed in USD.

The information entered into the shipping address at checkout will be used on the Commercial Invoice as well as any other shipping documents. We are unable to make any changes on these documents as well as any other order invoices as these are official documents.

Please check with your country's guidelines to ensure that all required information is entered in the shipping address. This may include a VAT number, receiver name, phone number, email, etc.

Do I have to pay any taxes or duties?

All ARTISAIRE shipments originate in Canada.

Orders shipped to the United States under $800 USD are not charged additional duties and taxes.

Orders between $800 USD and $2000 USD and shipped within North America will be covered under the North American Free Trade Agreement; these orders will not be subject to additional duty fees or taxes. Any order over $2000 in value, may be subject to additional import fees, this includes orders to the United States. Duties and taxes are the responsibility of the recipient - ARTISAIRE is not responsible for covering duties, taxes, brokerage or any import fees on orders over $2000 USD.

NEW - International Shipments: As of September 01, 2020 ARTISAIRE is now covering a portion of the duties and taxes on all orders under $2000 USD. Your prepaid portion of duties and taxes will be collected with your shipping rate in checkout.

What happens if I refuse my package?

We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at info@artisaire.com

If you refuse your package without direction from us you will be responsible for any shipping charges.

I gave the wrong address, how do I fix this?

If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

After your order has been shipped we are unable to re-direct your package, and you will have to place another order.

Do you ship to P.O. boxes

Yes, we can ship to a P.O. box if that option with Canada Post populates at checkout. If shipping within Canada and a PO Box address is entered with UPS shipping selection, ARTISAIRE will ship your order with Canada Post. Your estimated delivery date may be subject to change.

Have any questions?

Chat Us: Start Chat
Email Us: info@artisaire.com
Call Us: +1-877-706-4206

COVID-19 and Holiday Shipping Delays

If you are in a rush or have a deadline for your order, we recommend selecting one of our UPS shipping methods for Canada and Continental USA. UPS has been experiencing fewer delays due to COVID-19

*Please note due to the Thanksgiving Holiday on November 26th your order may be delayed 1-2 business days if travelling within the US

Holiday Closures

We are closed for the Statutory Holiday Monday, February 15th and will reopen on Tuesday, February 16th, 2021 with regular business hours.

Please expect at 1-2 business day delay in shipments. We thank you for your understanding.

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