Shipping & Production Times

Orders Without Customized Items

Canada & Continental USA (non-customized)

Product	Standard	Expedited	Express
Wax Seals	4-10 Business Days	5 Business Days	4 Business Days
Wax Stamps	4-10 Business Days	5 Business Days	4 Business Days
Sealing Wax & Misc.	3-10 Business Days	4 Business Days	3 Business Days
Cost	Calculated At Checkout	Calculated At Checkout	Calculated At Checkout

Rest Of World (non-customized)

Product	Economy	Priority
Wax Seals	7-10 Business Days	6-8 Business Days
Wax Stamps	7-10 Business Days	6-8 Business Days
Sealing Wax & Misc.	6-9 Business Days	5-7 Business Days
Cost	Calculated At Checkout	Calculated At Checkout

Orders With Customized Items

Canada & Continental USA (with customized items)

Product	Standard	Expedited	Express
Wax Seals	6-12 Business Days	7 Business Days	6 Business Days
Wax Stamps	4-10 Business Days	5 Business Days	4 Business Days
Cost	Calculated At Checkout	Calculated At Checkout	Calculated At Checkout

Rest of World (with customized items)

Product	Economy	Priority
Wax Seals	7-10 Business Days	6-8 Business Days
Wax Stamps	7-10 Business Days	6-8 Business Days
Cost	Calculated At Checkout	Calculated At Checkout

FAQ's

What are your order cut-off times?

Our order cut-off time is 2PM PST.

Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

For proof approvals: We require an approval by 2PM PST the next business day to stay on the timeline provided at checkout. We will update you of any timeline changes if your approval comes in later.

Do you ship world-wide?

Yes, we ship world wide and our primary carriers are UPS and FedEx. If you would like to ship something with your carrier account please contact us at info@artisaire.com

Do I have to pay any taxes or duties?

For US Orders

Our shipments are covered under NAFTA and therefore are no duties or tariffs on orders shipped to the US under $800. If for some reason you have been charged duties or tariffs please keep the receipt and contact customer service at info@artisaire.com

For Rest Of World Orders

Overseas clients are responsible to pay any duties, taxes, or tariffs. We are keeping up with CETA, please include your tax ID (if applicable) in your shipping address so that it is included on your shipping documents.

What happens if I refuse my package?

We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at info@artisaire.com

If you refuse your package without direction from us you will be responsible for any shipping charges.

I gave the wrong address, how do I fix this?

If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

After your order has been shipped we are unable to re-direct your package, and you will have to place another order.

Do you ship to P.O. boxes?

Yes, we can ship to a P.O. box if that option with Canada Post populates at checkout. If shipping within Canada and a PO Box address is entered with UPS shipping selection, ARTISAIRE will ship your order with Canada Post. Your estimated delivery date may be subject to change.

Have any questions?

Chat Us: Start Chat
Email Us: info@artisaire.com
Call Us: +1-877-706-4206

Holiday Closures

We are closed for the Labor Day Holiday Monday, September 7th, and will reopen with regular business hours at 8:30 am PST on Tuesday, September 8th.

Due to the holiday, shipments may be delayed 1-2 business days.