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Shipping & Production Times

Orders Without Customized Items

Canada & Continental USA (non-customized)

Product USPS (USA Only) Standard (Canada Only) Expedited Express

Wax Seals

8-12 Business Days

7-10 Business Days

5 Business Days

4 Business Days

Wax Stamps

8-12 Business Days

7-10 Business Days

5 Business Days

4 Business Days

Sealing Wax & Misc.

7-11 Business Days

6-9 Business Days

4 Business Days

3 Business Days

Cost

Calculated At Checkout

Calculated At Checkout

Calculated At Checkout

Calculated At Checkout

Rest Of World (non-customized)

Product Economy Priority

Wax Seals

7-10 Business Days

6-8 Business Days

Wax Stamps

7-10 Business Days

6-8 Business Days

Sealing Wax & Misc.

6-9 Business Days

5-7 Business Days

Cost

Calculated At Checkout

Calculated At Checkout

Orders With Customized Items

Canada & Continental USA (with customized items)

Product USPS (USA Only) Standard (Canada Only) Expedited Express

Wax Seals

10-14 Business Days

9-12 Business Days

7 Business Days

6 Business Days

Wax Stamps

8-12 Business Days

7-10 Business Days

5 Business Days

4 Business Days

Cost

Calculated At Checkout

Calculated At Checkout

Calculated At Checkout

Calculated At Checkout

Rest of World (with customized items)

Product Economy Priority

Wax Seals

7-10 Business Days

6-8 Business Days

Wax Stamps

7-10 Business Days

6-8 Business Days

Cost

Calculated At Checkout

Calculated At Checkout

FAQ's

What are your order cut-off times?

Our order cut-off time is 2PM PST.

Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

For proof approvals:  We require an approval by 2PM PST the next business day to stay on the timeline provided at checkout. We will update you of any timeline changes if your approval comes in later.

Do you ship world-wide?

Yes, we ship world wide and our primary carriers are UPS and FedEx.

As we are located in Canada your commercial invoice for your order will be generated in Canadian Dollars (CAD) at the equivalent dollar value of your order placed in USD.
 
The information entered into the shipping address at checkout will be used on the Commercial Invoice as well as any other shipping documents. We are unable to make any changes on these documents as well as any other order invoices as these are official documents.
 
Please check with your country's guidelines to ensure that all required information is entered in the shipping address. This may include a VAT number, receiver name, phone number, email, etc.

 

Do I have to pay any taxes or duties?

For US Orders

Our shipments are covered under NAFTA and therefore are no duties or tariffs on orders shipped to the US under $800. If for some reason you have been charged duties or tariffs please keep the receipt and contact customer service at info@artisaire.com

For Rest Of World Orders

Overseas clients are responsible to pay any duties, taxes, or tariffs. We are keeping up with CETA, please include your tax ID (if applicable) in your shipping address so that it is included on your shipping documents.

As we are located in Canada, please note that we are only able to create shipping/commercial invoices in Canadian currency. This may be different than the currency that you completed your payment with, and your duties and taxes will be based on this currency.

What happens if I refuse my package?

We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at info@artisaire.com

If you refuse your package without direction from us you will be responsible for any shipping charges.

I gave the wrong address, how do I fix this?

If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

After your order has been shipped we are unable to re-direct your package, and you will have to place another order.

Do you ship to P.O. boxes?

Yes, we can ship to a P.O. box if that option with Canada Post populates at checkout. If shipping within Canada and a PO Box address is entered with UPS shipping selection, ARTISAIRE will ship your order with Canada Post. Your estimated delivery date may be subject to change.

Have any questions?

Chat Us: Start Chat
Email Us: info@artisaire.com
Call Us: +1-877-706-4206

COVID-19 Shipping Delays

If you are in a rush or have a deadline for your order, we recommend selecting one of our UPS shipping methods for Canada and Continental USA. UPS has been experiencing fewer delays due to COVID-19

Holiday Closures

We are closed for the Labor Day Holiday Monday, September 7th, and will reopen with regular business hours at 8:30 am PST on Tuesday, September 8th. 

Due to the holiday, shipments may be delayed 1-2 business days.