Our Return Policy
We craft our products to leave a lasting impression for your most cherished moments. It is our mission to create something you're proud to display. If your order is not what you expected, or simply isn't working for you, we've got you covered. You have 60 days from when you receive your order to experience our products, with the comfort that you can return any item for any reason, including custom products.
No delivery or restocking fees, return any unused items purchased on Artisaire.com, including customized products 60 days after receiving them. Enjoy the sophistication our products bring, stress-free.
What is eligible for returns?
You can return any unused items purchased on Artisaire.com, including custom products. Your refund will be the value of the products, less shipping costs.
How can I return my Artisaire.com Products?
When will I get my shipping label?
What if I have multiple orders to return?
You may pack all your items in one box, just be sure to include the original order number for all your items.
When will I be refunded?
Once we have confirmed all the items in your return request have arrived to our location we will proceed with your refund. Within 60 days from your ship date, your refund will be processed to the original payment method and will take banks 3-5 days to process. If you would like your refund for the returned items as a store credit please reach out to us at firstname.lastname@example.org.
After 30 days from your ship date, your refund will be processed as store credit only.
Can I exchange my order?
If your order has not been shipped please reach out to our customer team at email@example.com (or start a chat). If your items have been shipped, the easiest way to do an exchange is to start a return then place an order for the items you'd like to exchange/replace.
Please note: We are unable to ship out a replacement order for an exchange without a new order placed.
Can I return a faulty or defective product?
At Artisaire every product is thoughtfully made. Every item is approved for quality 3 times before it is sent. If you receive anything damaged or faulty please contact us at firstname.lastname@example.org so we can assist you, even if your return period has passed.
Can I return items outside of the return timeline?
Yes, you may return unused, non custom items 60 days after receiving your order. You will be responsible for any delivery fees for ARTISAIRE to receive your order, and you will receive your funds back as store credit only once we receive your returned item(s).