What is Artisaire's Return Policy?

We craft our products to leave a lasting impression for your cherished moments. It is top of mind for us to create something that you're proud to display. If your order is not what you expected, or simply isn't working out, we've got you covered. You have 120 days from the time your order has shipped to experience our products, with the comfort of knowing that you can return any item, for any reason. Even our custom Artisaire By You products.

No questions asked, no delivery or restocking fees, return any unused item within 120 days of being shipped. Enjoy the sophistication our products bring, stress-free. 

If you have any concerns with your return shipment, please contact the Artisaire Team at info@artisaire.com 


What is eligible for return?

You can return any unused item purchased on Artisaire.com, including customized Artisaire by You products. Your refund will be the final value of the items returned, less shipping costs. We will create and pay for the shipping label to return your products.
Returned products must be unused. We will not be able to process a refund if used products are returned.

How can I return my Artisaire product?

Starting a return is easy, visit our online return center here, and get approved within 1 business day. No need to pay any restocking or delivery fees.

Can I exchange my order?

If your order has not been shipped please reach out to our support team at info@artisaire.com (or start a chat). If your order has been shipped, the easiest way to change your product is to complete a return here, then place a new order for the items you'd like instead.

Can I return a faulty or defective product?

At Artisaire every product is thoughtfully made. Everything is inspected for quality 3 times before it is shipped. If you receive anything damaged or faulty and it has been more than 120 days please contact support at info@artisaire.com so we can assist you.

When will I be refunded?

Once we confirm all the items in your return request arrive to our location after 7 days of receiving your order, we will process your refund. Your refund will be issued to your original payment method and will require 3-5 days for your bank to process.

Can I return items after 30 days?

Yes, you may return unused, non custom items past 120 days of your order. You will be responsible for any delivery fees for us to receive your items. Please contact support at info@artisaire.com to begin.

What if I have multiple orders to return?

You may pack all your items in one box, just be sure to include the original order numbers in your package.