- Once we receive your order, we will generate an electronic proof with your custom artwork for you to review and approve via email. This will arrive in a separate email within 1 business day.
- Upon receiving approval of your electronic proof via email, our Design Consultants will provide you with a final order confirmation and then place your order into our production queue.
- Standard orders will ship within 1-3 business days of receiving approval of your electronic proof.
- Please Note: Production will not begin until we have received approval of your electronic proof via email and our Design Consultants have sent you a final order confirmation.
Custom Artwork Requirements:
- We require a high resolution, black and white vector image with no shading, hatching, or 3D effects.
- AI, PDF, EPS, or JPG formats are preferred (300+dpi).
- Please submit your artwork as you wish it to appear once engraved (do not submit inverted images).
- If you would like specific placement of your artwork on the die, please submit your artwork with a die line.
- All orders ship FOB from Victoria, BC Canada.
- As delivery times are estimated, please be aware that delays due to weather or customs may occur and alter estimated delivery date.
- Shipping options are based on live rates and may adjust based on weight, destination, and timing of your order.
- Any duties or taxes are the responsibility of the recipient; North American orders under $2500 are covered under NAFTA.
- As all products are made to order, we do not accept exchanges or returns.