Custom Order Process

Step 1: Place Your Order

Place your order by purchasing one of our personalized products. These products include monograms, single initials, dates, and custom products.

To get the best results from our custom products please follow our artwork guidelines:

  • AI, PDF, EPS format (ideal), JPG, PNG (workable)
  • Includes a dieline if specific placement is required
  • A vector image with no 3D or shading effects (rough cross hatching is okay)
  • High resolution image at 300 DPI

If you aren't sure we can engrave your artwork send it to us in an email to and our customer team will help you.


By uploading artwork you confirm you have rights to use that image. In the event you do not, you are liable for any copyright damages.

Artwork Tips

  • Use layers to create depth. Black will be the deepest engraved, and raised the highest. Greys will be engraved at a shallower depth.
  • Thicken your lines by 20-30%. It is possible to engrave a line too fine for sealing wax, and your design will always appear thinner in wax.
  • Add coverage to your design via texture or line-work to minimize any blemishing.
  • It is common for blemishing and air bubbles to appear when there is a circular border(s) around artwork as it traps the air in the brass die. Our engraver team can make their recommendations to help avoid this from occurring, however wax is an imperfect medium and still can occur.

Step 2: Approve Your Proof

Once you've placed your order, our engraving team will email you a link to your digital proof within 1 business day.

This proof will contain placement of your artwork with recommendations to optimize your design. When reviewing your proof you can give feedback to our designers, 2 rounds of revisions are included.

Press the green Approve button when you are satisfied with your artwork.

  • Proofs are delivered within 1 business day
  • Our engraving team will make recommendations to optimize your artwork
  • 2 revisions are included in your purchase
  • Single initial designs do not receive a proof and move straight to production

Optional Services

There may be situations where you require additional services outside of our custom process. The services are outlined below. A member of our engraving team will make recommendations if these services are required.

Services Reason Price

Additional Revisions

You need more than 2 rounds of revisions.
Covers additional 5 rounds of revisions.

$25 USD

Custom Artwork

Your artwork needs heavy edits to be engrave ready.
This would be for colored, hand-drawn, low resolution, or artwork edits.

$25 USD

Step 3: Production Starts

Once you have approved your proof, we are now ready to make your products. Below is an estimate of how long it will take, and doesn't include shipping times.

Any timelines at checkout include our entire process, and give you an estimated delivery date.

Product Timeline

Custom Wax Seals

5 Business Days

Custom Wax Stamps

3 Business Days

Sealing Wax & Misc.

Contact our customer team at

Step 4: We Ship Your Products

After we have made your products we will ship them to you with your chosen speed. You will receive a shipping confirmation email once your items are on the way.

Making your products tends to take longer than shipping them. We like to make sure everything is absolutely perfect! If you don't receive an email from us your delivery is moving as planned and will be delivered by your estimated date at checkout.

Zone Standard Expedited/Economy Express/Priority

Canada & US

1-7 Business Days

2-3 Business Days

1-2 Business Days

Rest Of World


3-8 Business Days

3-5 Business Days


What are your order cut-off times?

Our order cut-off time is 2PM PST.

Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

For proof approvals:  We require an approval before 2PM PST the business day after your order to stay on your provided timeline. We will update you of any timeline changes if your approval comes in later.

Do you ship world-wide?

Yes, we ship world wide and our primary carriers are UPS and FedEx. If you would like to ship something with your carrier account please contact us at

Do I have to pay any taxes or duties?

For US Orders

Our shipments are covered under NAFTA and therefore are no duties or tariffs on orders shipped to the US under $800. If for some reason you have been charged duties or tariffs please keep the receipt and contact customer service at

For Rest Of World Orders

Overseas clients are responsible to pay any duties, taxes, or tariffs. We are keeping up with CETA, please include your tax ID (if applicable) in your shipping address so that it is included on your shipping documents.

What happens if I refuse my package?

We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at

If you refuse your package without direction from us you will be responsible for any shipping charges.

I gave the wrong address, how do I fix this?

If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

After your order has been shipped we are unable to re-direct your package, and you will have to place another order.

Do you ship to P.O. boxes?

We do offer shipping to P.O. Boxes! Please select Canada Post as the shipping method as UPS and FedEx are not able to ship to PO boxes.

Have any questions?

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Email Us:
Call Us: +1-877-706-4206