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Custom Order Process

Step 1: Place Your Order

Place your order by purchasing one of our personalized products. These products include monograms, single initials, dates, and custom products.

To get the best results from our custom products please follow our artwork guidelines:

  • AI, PDF, EPS format (ideal), JPG, PNG (workable)
  • Includes a dieline if specific placement is required
  • A vector image with no 3D or shading effects (rough cross hatching is okay)
  • High resolution image at 300 DPI

If you aren't sure we can engrave your artwork send it to us in an email to info@artisaire.com and our customer team will help you.

Copyright

By uploading artwork you confirm you have rights to use that image. In the event you do not, you are liable for any copyright damages.

Artwork Tips

  • Use layers to create depth. Black will be the deepest engraved, and raised the highest. Greys will be engraved at a shallower depth.
  • Thicken your lines by 20-30%. It is possible to engrave a line too fine for sealing wax, and your design will always appear thinner in wax.
  • Add coverage to your design via texture or line-work to minimize any blemishing.
  • It is common for blemishing and air bubbles to appear when there is a circular border(s) around artwork as it traps the air in the brass die. Our engraver team can make their recommendations to help avoid this from occurring, however wax is an imperfect medium and still can occur.

Step 2: Approve Your Proof

Once you've placed your order, our engraving team will email you a link to your digital proof within 1 business day.

This proof will contain placement of your artwork with recommendations to optimize your design. When reviewing your proof you can give feedback to our designers, 2 rounds of revisions are included.

Press the green Approve button when you are satisfied with your artwork.

  • Proofs are delivered within 1 business day
  • Our engraving team will make recommendations to optimize your artwork
  • 2 revisions are included in your purchase
  • Single initial designs do not receive a proof and move straight to production

Optional Services

There may be situations where you require additional services outside of our custom process. The services are outlined below. A member of our engraving team will make recommendations if these services are required.

Services Reason Price

Additional Revisions

You need more than 2 rounds of revisions.
Covers additional 5 rounds of revisions.

$25 USD

Custom Artwork

Your artwork needs heavy edits to be engrave ready.
This would be for colored, hand-drawn, low resolution, or artwork edits.

$25 USD

Step 3: Production Starts

Once you have approved your proof, we are now ready to make your products. Below is an estimate of how long it will take, and doesn't include shipping times.

Any timelines at checkout include our entire process, and give you an estimated delivery date.

Product Timeline

Custom Wax Seals

5 Business Days

Custom Wax Stamps

3 Business Days

Sealing Wax & Misc.

Contact our customer team at info@artisaire.com

Step 4: We Ship Your Products

After we have made your products we will ship them to you with your chosen speed. You will receive a shipping confirmation email once your items are on the way.

Making your products tends to take longer than shipping them. We like to make sure everything is absolutely perfect! If you don't receive an email from us your delivery is moving as planned and will be delivered by your estimated date at checkout.

Zone Standard Expedited/Economy Express/Priority

Canada & US

1-7 Business Days

2-3 Business Days

1-2 Business Days

Rest Of World

N/A

3-8 Business Days

3-5 Business Days

FAQ's

What are your order cut-off times?

Our order cut-off time is 2PM PST.

Orders placed before our cut-off time will start processing same day. Order placed after our cut-off timeline will start processing the next day. The estimated times given at checkout take our cut-off times into account.

For proof approvals:  We require an approval before 2PM PST the business day after your order to stay on your provided timeline. We will update you of any timeline changes if your approval comes in later.

Do you ship world-wide?

Yes, we ship world wide and our primary carrier is UPS. If you would like to ship something with your carrier account please contact us at info@artisaire.com

Do I have to pay any taxes or duties?

All ARTISAIRE shipments originate in Canada.

Orders shipped to the United States under $800 USD are not charged additional duties and taxes.
 
Orders between $800 USD and $2000 USD and shipped within North America will be covered under the North American Free Trade Agreement; these orders will not be subject to additional duty fees or taxes. Any order over $2000 in value, may be subject to additional import fees, this includes orders to the United States. Duties and taxes are the responsibility of the recipient - ARTISAIRE is not responsible for covering duties, taxes, brokerage or any import fees on orders over $2000 USD.
 
NEW - International Shipments: As of September 01, 2020 ARTISAIRE is now covering duties and taxes on all orders under $2000 USD.

What happens if I refuse my package?

We work hard to ensure your package arrives in perfect condition, with all your items. If something about your order does not seem right, please accept your package then contact us at info@artisaire.com

If you refuse your package without direction from us you will be responsible for any shipping charges.

I gave the wrong address, how do I fix this?

If you have ordered using the wrong shipping address please contact us as soon as possible. We are only able to make corrections until your order has been shipped.

After your order has been shipped we are unable to re-direct your package, and you will have to place another order.

Do you ship to P.O. boxes?

Yes, we can ship to a P.O. box if that option with Canada Post populates at checkout. If shipping within Canada and a PO Box address is entered with UPS shipping selection, ARTISAIRE will ship your order with Canada Post. Your estimated delivery date may be subject to change.

Have any questions?

Chat Us: Start Chat
Email Us: info@artisaire.com
Call Us: +1-877-706-4206